Request typeClaimComplaint

• Claim: Disagreement related to products or services.

• Complaint: Dissatisfaction unrelated to products or services; discomfort or dissatisfaction with customer service.

In product identification
ProductsServices

Amount claimed

Actions taken by the supplier

Client solution proposal

You should know:

• The response to your claim or complaint will be notified by the email indicated.

• Filing a claim does not preclude other dispute resolution options, nor is it a prerequisite for filing a complaint with INDECOPI.

• The provider must respond to the claim within a period of no more than fifteen (15) business days.